FAQ
Frequently asked questions
Everything you need to know about SynexPOS. Can't find your answer? Talk to us.
How much does SynexPOS cost?
One simple plan at ₹749/month with everything included — billing, kitchen, online orders, inventory, reports and all the AI. No add-on charges, and a free 15-day trial with no credit card needed.
Is there a lock-in or long contract?
No lock-in. It's a simple month-to-month plan — cancel anytime, and your data always stays yours to export.
What is the refund policy?
You get a full 15-day free trial to decide before paying anything, so there's no risk up front. After that it's billed monthly, so you're never stuck paying for a whole year you didn't use.
How do I pay for the subscription?
Pay the ₹749/month online — UPI, cards or net banking. The free trial needs no card at all.
Does it work in Hindi or Gujarati?
Yes. The AI assistant understands and replies in English, Hindi and Gujarati, and the billing screens are simple enough for any team to pick up quickly.
Does it work without internet?
Yes. The desktop app keeps billing, printing and kitchen tickets (KOT) working with no internet, and syncs automatically when you're back online — no sale is ever lost.
Do I need special hardware?
No. SynexPOS runs in any browser and as a Windows desktop app, on a phone, tablet or laptop you already have. It works with your existing thermal printer — no proprietary hardware to buy.
Is GST billing included?
Yes. Bills auto-split CGST/SGST and are GSTR-1 ready, with GST reports built in — no separate accounting software needed for day-to-day billing.
How long does setup take?
About 5 minutes. You don't even type your menu — just photograph it and our AI enters every dish and price for you to review and import.
Which businesses is it built for?
Cafés, fine dining, cloud kitchens, QSR / fast food, bakeries, bars, dhabas and pizzerias. Pick your type and the POS configures itself for it.
Does it connect to Swiggy and Zomato?
Yes — Swiggy and Zomato orders come into the same screen as your dine-in and takeaway. You also get WhatsApp bills and online payments via Razorpay/UPI.
Can I run more than one outlet?
Yes. Multi-branch lets you run several outlets from one login, each with its own menu and team, plus consolidated reporting across all of them.
What AI features do I get?
Six, all included free: menu-from-a-photo, scan handwritten order slips, ask-your-sales in plain English, smart upsell, busy-time forecast and live cooking-time ETA for guests.
How do I get support?
Direct support on WhatsApp, plus hands-on onboarding to set up your menu, tables and devices. New features and updates are included at no extra cost.
Can I move over from my current POS?
Yes. Our migration tools import your menu, items and customers, so you're up and running quickly without re-typing everything.
Is my data safe?
Each restaurant runs on its own isolated database, so your data is never mixed with anyone else's. Access is secured per-user with role-based permissions.
Still have a question?
Start the free 15-day trial or book a quick demo — no card needed.